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Replaying · 0 API calls · 0 tokens
Ticket-deflector — Triage a refund-after-cancel support ticket
claude-haiku-4-5
user ▸ Classify this support ticket and draft a reply if it's auto-respondable: 'I cancelled my Starter plan yesterday but got charged again for $29.'
Classification: (b) escalate to billing — duplicate-charge after a cancellation requires a finance review. Draft reply (held for billing review, not sent): Thanks for flagging this — I'm pulling the cancellation and the new charge now so billing can confirm both in one pass. You'll get a refund + a written confirmation that the Starter plan is fully closed within one business day.
MonthlyAnnual
free
$0
- ✓6 public demo cassettes
- ✓SSE replay from R2
- ✓30-day cassette retention
- ✓1,000 replay requests/day
- ✓JSON API access
POPULAR
starter
$29/mo
- ✓Custom cassettes
- ✓Record-mode against your own Anthropic key
- ✓1-year cassette retention
- ✓50,000 replay requests/day
- ✓REST API with auth
- ✓Cassette diff analytics
pro
$99/mo
- ✓Everything in Starter
- ✓Webhooks on replay events
- ✓Forever cassette retention
- ✓Unmetered replay requests
- ✓Private R2 cassettes
- ✓MCP server access
- ✓Priority support
enterprise
$499/mo
- ✓Everything in Pro
- ✓Up to 5 workspaces
- ✓50 private cassette namespaces
- ✓AI Gateway routing per workspace
- ✓Cassette drift alerts
- ✓Session audit log export
- ✓Custom replay matchers
- ✓Email support (48h SLA)
enterprise_plus
$999/mo
- ✓Everything in Enterprise
- ✓Unlimited workspaces
- ✓Per-vertical fleet sites (legal, finance, ...)
- ✓SSO (SAML/OIDC)
- ✓Real-time replay observability
- ✓Cost chargeback reports
- ✓SOC 2 audit log export
- ✓Dedicated support (4h SLA)
Compare plans
A detailed breakdown of what each tier includes.
| Feature | Free | Starter | Pro |
|---|---|---|---|
| Demo cassettes | 6 public | All + custom | Unlimited + private R2 |
| Replay requests / day | 1,000 | 50,000 | Unmetered |
| Cassette retention | 30 days | 1 year | Forever |
| Custom cassettes | --- | Included | Included |
| Webhooks on replay events | --- | --- | Included |
| MCP server | --- | --- | Included |
| AI Gateway routing | --- | --- | Included |
| Support | Community | Priority |